Hi Joseph Hill wrote:
this isn't a live support forum. and this mailing list isn't read by the support team (except unofficially). It's a product-development forum.... and your product is broken... it wasn't broken under the old server, only under NEW-SIP, so therefore I believe it *is* relevant to the list. I will raise the support ticket as advised, but I feel it important that other Gradwell NEWSIP users are aware of the large number of bugs so they may observe and comment on occurrences (or not!) for them.
That's fine - but one of the serious problems we had with our usenet groups was people posting and expecting something to be done, not aware that their message was being lost in a mire of discussion.
The rule we agreed on was that when a customer wanted something to-be-done-quickly, they raised a ticket. When they had an observation, comment, or difficult product specific query they wanted a developer to answer, they posted in usenet.
I think it would be helpful if the same rule is applied here. That way our existing project + support + time management tools can be deployed and we don't end up with mailing lists / usenet groups line managing the developers.
cheers peter -- peter gradwell. gradwell dot com Ltd. http://www.gradwell.com/ <email/web_hosting/business_voip> <t:01225 800 810>